Terms & Conditions
Standard terms and conditions for our services
These Terms of Service ("Terms") govern your use of Kenakare Trip Advisors' services, website, and any related content, products, or offerings (collectively referred to as the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.
Acceptance of Terms
By accessing or using our Services, you affirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing or using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Description of Services
Kenakare Trip Advisors provides travel-related services, including trip planning, itinerary design, accommodation bookings, transportation arrangements, and other related services. We aim to offer personalized and unforgettable travel experiences in Namibia.
User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account.
You agree not to use our Services for any unlawful or fraudulent activity.
You must provide accurate and up-to-date information. We are not responsible for issues caused by incorrect information you provide.
Booking and Payments
By booking, you agree to any additional terms including cancellation, refund, and payment policies.
We may use third-party processors. By paying, you agree to their terms.
Intellectual Property
All intellectual property related to our Services is owned by Kenakare Trip Advisors or its licensors. You may not use or reproduce it without written consent.
Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages related to your use of our Services.
We do not guarantee the accuracy or reliability of information provided through the Services.
Privacy Policy
Our Privacy Policy governs the collection and use of your personal data. By using our Services, you consent to our data practices.
Modification of Terms
We reserve the right to modify these Terms at any time. Continued use of our Services after changes means you accept the updated Terms.
Termination
We may suspend or terminate your access at our discretion, without notice or liability, if you violate these Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of Namibia. Any disputes will be resolved in Namibian courts.
Indemnification
You agree to indemnify Kenakare Trip Advisors and its affiliates from any claims, damages, or losses arising from your use of the Services or violation of these Terms.
Severability
If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
Entire Agreement
These Terms constitute the entire agreement between you and Kenakare Trip Advisors and supersede all prior agreements.
Waiver
Our failure to enforce any part of these Terms does not waive our right to do so later.
Cancellation Policy
Important information about cancellations and refunds.
Cancellation Policy
Cancellations 30+ days before arrival: 10% cancellation fee + any bank transfer charges.
Cancellations within 30 days: 50% refund of booking amount (minus 10% fee and bank charges).
Cancellations within 7 days: Non-refundable.
Cancellation Process
Submit the cancellation form provided by Kenakare Trip Advisors.
Email the form to: kenakaretripadvisors.com@gmail.com before the applicable deadline.
Bank Transfer Charges
Any bank transfer fees incurred during cancellations will be deducted from the refund.
Third-Party Services
For bookings involving third parties (e.g., accommodations or car hire), their own cancellation policies will apply. This policy applies only to services managed directly by Kenakare Trip Advisors.
Contact Information
If you have any questions about these Terms and Conditions, please contact us: